LunieAI

Terms of Service

Last updated: 9 September 2026

This document is not finalIt accurately describes how the software handles data, but the operating company’s registered details are still to be confirmed and it has not yet been reviewed by a legal adviser. It should not be relied on as published policy until both are done.

1. The service

LunieAI lets you build chatbots trained on content you provide, and embed them on your website. Replies are generated by a large language model from that content.

2. Your account

You are responsible for keeping your login credentials and API keys secure, and for activity carried out under them. You must be old enough to enter a contract in your jurisdiction.

3. Your content

You keep ownership of everything you upload or ask us to crawl. You grant us only the permission needed to run the service: to store that content, index it, and send relevant extracts to the AI provider so replies can be generated.

You confirm that you have the right to use the content you provide, and that it does not infringe anyone else’s rights.

4. Data protection — your obligations

This section matters and is easy to overlook. When visitors to your website chat with your chatbot, you are the data controller for those conversations and LunieAI is your processor. That means:

  • You must tell your visitors that the chat is recorded and who processes it — normally in your own privacy policy.
  • You must handle requests from your visitors to access or delete their conversations. Your dashboard provides the tools to find and delete individual conversations.
  • You choose the retention period for each chatbot. If you leave it as “keep indefinitely”, you are responsible for the consequences of holding that data.
  • You must not upload special category data (health, biometric, political, religious, sexual orientation, and similar) as training content without an appropriate legal basis and safeguards.

Our Privacy Policy and subprocessors list set out what we do with data, and our Data Processing Agreement sets out the terms on which we process visitor data on your behalf.

5. Acceptable use

You may not use LunieAI to:

  • Break the law, or infringe anyone’s rights.
  • Crawl websites you do not own or have permission to crawl.
  • Impersonate a person or organisation, or present the chatbot as a human.
  • Generate misleading, harassing or deceptive content.
  • Attempt to access other customers’ data, or circumvent limits.

6. AI-generated content

Replies are produced by a language model and can be wrong, incomplete or misleading, even when your source content is accurate. You are responsible for what your chatbot says to your users. Do not use it where an incorrect answer could cause harm — such as medical, legal or financial advice — without human review.

7. Deleting your account

You can delete your account at any time from your profile page. Deletion is permanent and removes your chatbots, conversations, training data and search indexes. Export your data first if you want a copy.

8. Availability

We aim to keep LunieAI available continuously, but we do not guarantee uninterrupted service. We may suspend access temporarily for maintenance, or permanently where an account breaches these terms or applicable law. Where a suspension is planned, we will give reasonable notice.

9. Fees

Paid plans, where offered, are billed in advance for the period shown at the point of purchase. Fees are non-refundable except where required by law. We will give reasonable notice before changing prices for an existing subscription.

10. Warranties and liability

The service is provided “as is”. To the extent permitted by law we exclude implied warranties, including fitness for a particular purpose. As set out in section 6, replies are generated by a language model and may be inaccurate.

We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data that you could reasonably have avoided by keeping your own copy of content you upload. Our total liability in any twelve-month period is limited to the fees you paid us in that period.

Nothing here limits liability that cannot lawfully be limited — including death or personal injury caused by negligence, or fraud.

11. Indemnity

You agree to cover us against claims arising from content you upload or crawl, from how you deploy a chatbot, or from your failure to meet the data protection obligations in section 4.

12. Termination

You may stop using the service and delete your account at any time. We may terminate an account for material breach of these terms, with notice where it is reasonable to give it. On termination your data is deleted as described in section 7 and in our Privacy Policy.

13. Changes to these terms

We may update these terms. Where a change materially affects your rights we will give reasonable notice before it takes effect. Continuing to use the service after that point means you accept the updated terms.

14. Governing law

These terms are governed by the laws of [governing jurisdiction - follows the registered address above], and disputes are subject to the courts of that jurisdiction. This does not remove any protection you have under the mandatory law of your own country of residence.

15. Contact

LunieAI is operated by [company legal name to be confirmed], [registered address to be confirmed]. Questions about these terms, or a request for a data processing agreement, can be sent to [privacy contact email to be confirmed].